Sobre a vaga

🚨 SUMMARY: To ensure the efficient, timely, and compliant execution of logistics operations, while maintaining adherence to company processes, regulatory requirements, and established quality standards. Provide comprehensive operational support to meet the needs of internal and external customers, optimize resources, and contribute to the continuous flow of the logistics supply chain.

🧩 EXPERIENCE REQUIREMENTS:

3 years or more of related experience or equivalent.

🎯 DUTIES AND RESPONSIBILITIES:

Coordinate assigned account-specific activities related to daily ocean, air, and/or ground import and export operations.
Assist with document preparation and traffic coordination tasks to ensure export and import shipments are processed accurately, cost-effectively, and in accordance with company standards.
Track and monitor shipments from departure through arrival, providing timely updates and notifications to customers.
Prepare Warehouse Arrival Confirmations and notify customers accordingly.
Travel to warehouse facilities, when necessary, to perform carton counts.
Travel to warehouse facilities, when necessary, to verify cargo contents against the received packing list.
Travel to warehouse facilities, when required, to break down and repackage pallets in order to prepare freight according to specific customer requirements.
Travel to co-loader facilities, when necessary, to deliver documents and small packages (not exceeding 25 lbs. each).
Demonstrate and apply knowledge of AES (Automated Export System) filing requirements.
Source transportation options and prepare customer quotations.
Manage customer expectations through compliance with SOPs, KPIs, and other account-specific performance metrics.
Process all foreign-to-foreign shipments. Handle and resolve OS&D (Overage, Shortage & Damage) issues, purchase order (PO) entry, Schedule B number entry, and support material receipt activities.
Maintain the integrity of shipment system data and documentation to support customer web-tracking requirements.
Prepare commercial documents and bills of lading (Master, House, Direct HBL/Ocean) as required to support import and export operations.
Track and monitor shipments from departure through arrival, providing timely updates and notifications to customers.
Respond to customer orders, general inquiries, billing questions, and customer complaints.
Maintain accounting records and process vendor invoices for payment. Enter purchase orders and Schedule B numbers as received from shippers, suppliers, and vendors.
Comply with company policies related to HSSE (Health, Safety, Security, and Environment), Compliance, and other corporate requirements.
Perform other related duties and responsibilities as assigned by management.

🎓 EDUCATION REQUIREMENTS

Bachelor’s degree in International Trade or a related field preferred, but not required.

💙 Skills:

Effective communication
Analytical skills
Proactivity and ability to work independently
Planning and organization
Empathy
Active listening
Adaptability
Attention to detail
Customer service orientation

🗣️ Languages:

Intermediate to advanced English proficiency / Spanish

👉 Other:

Microsoft Office
Experience with CargoWise.

Benefits:

Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Medical, dental, and vision coverage (Aetna / MetLife)
401(k)
Life and disability insurance
PTO + holidays + EID
Employee assistance programs

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.