Import Operations Coordinator

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For our OnBoard CHICAGO office, we are looking for the following profile: 📌 Position: Import Operations Coordinator 📍 Location: 205 Stanley ST, Elk Grove Village IL, 60007

🚨 SUMMARY: The Import Operations Coordinator is responsible for supporting and executing daily logistics activities across all modes of transportation, including ocean, air, ground, import, and export. This role ensures the timely, accurate, and compliant movement of cargo while maintaining strong communication with customers, vendors, carriers, and internal departments. The Import Operations Coordinator plays a critical role in ensuring operational efficiency, completing documentation, tracking shipments, and delivering excellent service.

🧩 EXPERIENCE REQUIREMENTS:

• 3 years or more of related experience or equivalent.

🎯 DUTIES AND RESPONSIBILITIES:

• Knowledge of logistics, transportation, and supply chain processes across ocean, air, ground, and import/export operations.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent organizational ability and time management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Professional and effective communication skills across all levels and mediums (phone, email, systems).
• Ability to interact with customers, vendors, carriers, and internal teams professionally.
• Ability to follow company policies and understand the impact of operational decisions.
• Proven ability to work under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite and operational data-entry systems.
• Strong judgment and the ability to make timely and sound decisions

🎓 EDUCATION REQUIREMENTS

• Bachelor's degree in International Trade, Logistics, Maritime and Port Administration, International Business, Supply Chain, or related field (preferred).
• Hazmat Certification, IATA Certified Professional Training (CTP), and/or Transportation of Dangerous Goods (TDG) CargoWise experience highly preferred, certification preferred.

💙 Skills:

• Effective communication
• Analytical skills
• Proactivity and ability to work independently
• Planning and organization
• Empathy
• Active listening
• Adaptability
• Attention to detail
• Customer service orientation

🗣️ Languages:

• English / Spanish – Preferred.

👉 Other:

• Microsoft Office
• Experience with CargoWise and Salesforce.

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Medical, dental, and vision coverage (Aetna / MetLife)
• 401(k)
• Life and disability insurance
• PTO + holidays + EID
• Employee assistance programs

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.